FAQs

Do you accept walk-ins?

Yes, but walk-in appointments are subject to availability.

 

 

What is your reservation policy?

We ask that you give us 3-hour notice for cancellations or changes to your reservation.  We schedule therapists based on our bookings so we appreciate your commitment to showing up, and, arriving on time.  By accepting your reservation, we may be turning away other guests for those services. Thank you for your understanding.  

Repeat late or missed appointments may result in us requiring a credit card number and advance charges to hold your appointment.

  ~ Due to the increased popularity of weekend appointments, we now require 24-hour notice of cancellation or changes and a 50% deposit for parties of 3 or more.  Deposits are refundable if cancelled prior 24-hours in advance. Less than 24-hours notice or "No-Shows" are non-refundable.

 

 

Do I need to arrive early?

We ask that you arrive 5 minutes early which will help us to determine your specific bodywork needs and prepare for your session.

 

 

What if I am late?

First, Please try your very best to be on-time!  Late arrivals affect the following guests and those that were turned away to preserve your time.  If you are late, we will try our best to provide you with a full session, however we may have to cut your service short if there is another appointment scheduled immediately after you.

 

 

Where can I park?

Situated next to the Hampton Inn and nestled between the Nail Bar and Redwood Credit Union in the Los Amigos Retail Center provides a wealth of free parking spaces.

 

 

Should I tip?

Tipping is the norm, depending on your level of satisfaction with your massage.

 

 

I forgot to bring cash to tip my therapist, can I use my credit card?

Yes, but if you are using your credit card for tips only there will be a 5% swipe fee we pass on to you. Cash is always preferred, as credit card companies charge fees for every credit card transaction. If you are using your credit card to pay for a service and wish to add a tip, then we don’t charge an extra fee. ATM’s are conveniently located right next door at the Redwood Credit Union.

 

 

Do you offer couples massage?

We do offer rooms where couples can be massaged next to each other. Please request this specifically, otherwise you will be put into the first available room. We ask that couples be considerate to others in the space and keep talking to a minimum and at a whisper. 

 

 

Am I going to be naked for my massage?

You may undress to your level of comfort for your massage. Many clients choose to remove all clothing for Swedish and Deep Tissue sessions, as they require some direct contact with the skin and use oil. If that is uncomfortable for you, you may choose to leave on any undergarments, but please be advised that some oil may get onto them. If you are unclothed for a session, a sheet or towel will always cover parts of the body that are not being worked on. If you have any concerns or questions about this issue, please do not hesitate to ask.

 

 

What can I expect from my appointment?

During your service, your therapist will strive to provide you with a massage that meets all of your needs. Once your session has ended, we will offer you a complimentary tea service or water that you may enjoy in our reception. When you have finished, you may check out at the reception desk.

 

 

Should I ask for stronger or lighter pressure during my massage?

Yes! Our therapists’ goal is to provide the perfect session for you. Everybody’s body is different and your therapist will need your help to hone in on the exact pressure that is perfect for you. Although your therapist will always check in with you at certain times throughout the massage, please do not be shy about speaking up at any moment to request a change in pressure or anything else that will make your massage more enjoyable.

 

 

Is it okay to talk during my session?

We ask that you speak only if necessary. We strive to provide a zen atmosphere for all our guests. If you must speak, please do so in a whisper so as not to interrupt other's peaceful experience.

 

 

I am pregnant- can I still have massage?

Yes, we offer PRENATAL MASSAGE if you are in your second or third trimester. We cannot offer any other types of modalities, and we cannot offer any massages to women in their first trimester.

 

 

What conditions disqualify me as a candidate for massage?

  • severe sunburn

  • tumor, cancer or a blood clotting disorder (hemophilia)

  • you are in the first three months of pregnancy

  • you have a broken or fractured bone or an open wound

  • Fever

 
 
 
 
 
 
 
 
 
 
 
 
 
 

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